Submit a request

Not sure which Illuminate product you use? Visit Which Product am I Using for more information.

If you're checking this field, please let us know in the description why it's time-sensitive so we can properly prioritize it!

Sometimes you need to send us data that should be kept secure (passwords, identifiable student data, etc.) and shouldn't be communicated via email. When you check this box, you'll still receive updates about this ticket via email, but to see what the comments are, you'll need to login to our helpdesk. If you don't already have an account, go to and click the 'Sign in' link at the top right. From there, click 'Get a Password' and follow the instructions to create a free ZenDesk account.

Add file or drop files here